Shipping policy

Shipping & Delivery Information

At NicheNib, we are committed to delivering your carefully selected writing instruments, office organization tools, paper goods, and desktop accessories to you reliably and efficiently. Please review our shipping policy below for details on how we handle your order.

Processing Time

All orders are processed within 1-3 business days after receipt, excluding weekends and holidays. You will receive a shipment confirmation email with tracking information once your order has left our warehouse.

Shipping Methods & Destinations

We currently offer Standard Shipping to most international destinations. Shipping charges are calculated at checkout based on the destination and weight of your items. Please note that we do not offer free shipping at this time.

Delivery times for Standard Shipping typically range from 7 to 21 business days after dispatch, depending on the destination country and local customs processing. These are estimates and not guarantees.

Shipping Costs & Taxes

Shipping costs are displayed clearly during the checkout process before you finalize your purchase. All prices on our site are exclusive of shipping fees and any applicable import duties, taxes, or customs clearance charges. These additional charges are the responsibility of the recipient and are determined by your local customs authorities.

Order Tracking

Once your order is shipped, you will receive an email containing your tracking number and a link to monitor your package's journey. If you have not received tracking information within 5 business days of placing your order, please contact us at [email protected].

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate at the time of order placement. NicheNib is not responsible for orders shipped to an incorrect address provided by the customer. If you realize you have entered an incorrect address, please email us immediately at [email protected]. We will attempt to update the address if the order has not yet been processed for shipping.

Lost or Damaged Packages

NicheNib is not liable for packages lost or damaged in transit once they have been handed to the shipping carrier. However, we will assist you in filing a claim with the carrier. For any issues with delivery, please contact our support team at [email protected] with your order number and details.

Questions?

If you have any further questions regarding our shipping policy, please do not hesitate to reach out to our customer support team via email at [email protected]. We are here to help.