Faq

How do I place an order?

Simply browse our collection of writing instruments, office organization, paper, notebooks, and desktop tools. Add your desired items to the cart and proceed to our secure checkout to complete your purchase.

What are my shipping options and costs?

We offer several standard and expedited shipping options. Shipping costs and estimated delivery times are calculated at checkout based on your location and order size. You will receive a tracking notification once your order ships.

Do you ship internationally?

Yes, NicheNib ships to many countries worldwide. International shipping rates and delivery timelines will be displayed during the checkout process.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] with your order number. We will try to accommodate your request if the order has not yet entered the fulfillment process.

What is your return policy?

We want you to be completely satisfied with your purchase. You may return most new, unopened, and unused items in their original packaging within 30 days of delivery for a full refund. Some exclusions may apply.

How do I initiate a return?

To start a return, please email our support team at [email protected] with your order number and the reason for the return. We will provide you with detailed instructions and a return authorization.

How long does it take to process a refund?

Once we receive your returned item, our team will inspect it. Upon approval, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days.

Are the products on NicheNib authentic and new?

Absolutely. We source all our writing instruments, office supplies, and desktop tools directly from authorized brands and distributors. Every item sold is 100% authentic and brand new.

What if I receive a damaged or defective item?

We apologize for any inconvenience. Please contact us within 7 days of delivery at [email protected] with photos of the damaged product and its packaging. We will arrange a replacement or refund promptly.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure digital payment methods. All transactions are encrypted for your security.

Is my payment information secure?

Yes. Our website uses industry-standard SSL encryption technology to protect your personal and payment information. We do not store your complete credit card details on our servers.

How can I get help with my order or a product question?

Our dedicated customer support team is here to assist you. For the fastest response, please email us at [email protected]. Please include your order number (if applicable) for order-specific inquiries.