Privacy policy

1. Introduction

Welcome to NicheNib. We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nichenib.com and make purchases of our products, including Writing Instruments, Office Organization supplies, Paper & Notebooks, and Desktop Tools. Please read this policy carefully. By using our site, you consent to the practices described herein.

2. Information We Collect

We collect information that you provide directly to us and information automatically collected during your visit.

2.1 Information You Provide

  • Contact and Identity Data: Such as your name, shipping/billing address, and email address when you place an order or contact us.
  • Transaction and Payment Data: Details of purchases you make. Please note, we do not store full credit card numbers. Payment processing is handled by secure, third-party payment processors.
  • Communication Data: Correspondence when you contact our customer support via email.

2.2 Automatically Collected Information

  • Technical Data: Including your IP address, browser type, operating system, referring URLs, and device information.
  • Usage Data: Pages you view, time spent on the site, products browsed, and other diagnostic data collected via cookies and similar tracking technologies.

3. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • To process and fulfill your orders, manage payments, and arrange shipping.
  • To communicate with you about your order, provide customer support, and respond to inquiries sent to [email protected].
  • To improve, personalize, and optimize our website, products, and customer experience.
  • To prevent fraud, enhance security, and comply with legal obligations.
  • To send you promotional communications (only if you have explicitly opted-in to receive marketing). You can opt-out at any time.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our processing of your personal data is based on:

  • Contract: Processing necessary to fulfill our sales contract with you.
  • Legitimate Interest: For website security, analytics, and improving our services.
  • Consent: Where required by law, such as for certain marketing communications.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share information with trusted third parties only as necessary:

  • Service Providers: Such as payment processors, shipping carriers, and IT service providers, who assist in our operations under strict contractual data protection terms.
  • Legal Compliance: If required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure all such transfers comply with applicable data protection laws, using standard contractual clauses or other approved mechanisms where required.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS), access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal obligations).

9. Your Rights

Depending on your location, you may have rights under laws like the GDPR or CCPA, which may include:

  • The right to access, correct, or delete your personal data.
  • The right to restrict or object to our processing of your data.
  • The right to data portability.
  • The right to withdraw consent (where processing is based on consent).

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality and analyze usage. You can control cookie settings through your browser preferences. Disabling cookies may limit some website features.

11. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date. We encourage you to review this page regularly.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected].